Frequently asked questions Booking, tickets, luggage and airport transfers.
One cart, everything
Add from anywhere, checkout once.Yes — that is how the site is built. Add a bus from Transport, walk over to the Marketplace and add rentals, add a lift pass, add an activity, then check out once. Everything lands in the same cart no matter which section you added it from, and you pay for all of it together with one confirmation.
Yes. Your cart persists as you move between the home page, a mountain page, Transport, the Marketplace and Research — nothing is lost when you navigate. Sign in with a free SnowClub account and it also survives closing the tab and coming back on another device.
Anywhere the cart appears. Open the cart slider from the header on any page to add, change quantities or remove lines, or go to the full cart page for the same controls with the whole order in view. Both edit the same cart — there is no separate “transport cart” and “rentals cart”.
No. Start wherever you like. You can add rentals or a pass first and add the bus later, or book services without transport at all.
No, guests can build a cart and check out. A free SnowClub account keeps the cart across devices and applies member pricing to every line in it.
Booking a ticket
Search, seats, groups and payment.Pick your mountain, enter your pick-up and drop-off points and the departure date. Add a return date if you need one, set the number of adults, seniors and children, then search. Choose the trip that suits you, enter passenger details and pay by credit or debit card, or Google Pay. Your card is authorised when you submit and the booking goes to the operator for acceptance; tickets are issued, and sent to your email and My Wallet, only once the booking is confirmed.
Yes. Tick “One way” when you enter your departure date and check the summary shows a single leg before you pay. There is no penalty for booking one direction.
Yes, subject to seats being available on the coach. Same-day tickets are bookable through the site with most major credit and debit cards.
No. Payment is online only, never at the station. When you submit, your card is authorised, not charged; it is charged once the booking is confirmed. Only where a booking explicitly offers a 48-hour no-objection window, and the full window runs without an objection, does it confirm that way. You choose your payment method after selecting your trip.
It depends on the operator. Some offer seat selection at checkout, others pre-assign seats or do not offer selection. Where it is available you will see it before payment. We do not manage seat maps, so specific seats cannot be guaranteed.
Yes, at no extra charge. Enter the traveller’s name under passenger details and their email so the confirmation reaches them. Names cannot be changed once booked, so check autofill has not overwritten them.
For groups over nine, either make multiple bookings or contact the operator directly. Across separate bookings we cannot guarantee the same price or availability. For large groups, going direct is usually easier — ask us and we will pass on the contact details.
Either we do not support bookings on that route yet, or it is too early — most operators only open sales a few months ahead. The network is still expanding.
Usually an operator-side technical issue, a mistyped card detail, or an unsupported payment method. Failed bookings are never charged; any amount you see is a temporary authorisation that is released immediately. Check your card number, expiry and CVV and try again — if an operator system was down, wait a few minutes.
Your tickets
Finding, sharing and showing your booking.From My Wallet, from the confirmation page shown straight after payment, or from the confirmation email sent to the address you gave. Tickets download directly from that email. Check your spam folder if it has not arrived.
First check the email address you entered — it is shown on the page after checkout. Sign in to your account to see all bookings. If the address was wrong, contact the operator directly to have your ticket reissued. Booking with an account avoids this.
Your booking on a phone or a printout — most drivers scan from a device. Every traveller also needs government photo ID, or a credit/debit card matching the name on the manifest.
Changes & refunds
Cancelling, exchanging and missed buses.If your fare is refundable you can cancel from your account, or without one using your booking reference. Refundability and the cancellation window are shown before you pay and repeated in your confirmation. Contact us if anything blocks the cancellation.
Only if you booked an exchangeable ticket, and only by contacting the operator directly — we cannot modify a booking on your behalf. Departure and arrival locations can never be changed. Exchanges must be requested inside the window in your booking’s exchange policy.
Contact the operator, or contact us and we will chase it on your behalf.
No — your ticket is valid only for the departure shown on it. This is operator policy rather than ours. If you are already at the station, ask staff whether they can make an exception.
No. Your ticket is valid only for the pick-up and drop-off points on it. To leave at an earlier stop, ask the driver before boarding — it is sometimes possible.
Luggage & gear
Skis, boards, bags and extra allowance.As a general guide most operators allow one carry-on around 5 kg (11 lb) and one hold bag around 23 kg (55 lb), but allowances differ by company. Treat this as indicative and check the operator you are booking with — their policy is on their profile in the Transport section.
Typically one set of skis or one snowboard travels free, with extra sets carried for a fee paid to the operator. Because this varies, check the gear allowance on the operator’s profile before you book — the Transport section lets you compare them side by side.
Extra bags are normally paid for at the station. Some operators charge by weight, others a flat fee per bag. Contact your operator to confirm extra luggage is possible on your service.
Allowances are set by each operator, not by us, so the exact policy lives with them — on your ticket, on their profile in the Transport section, or by calling them directly. Compare operators on your mountain’s bus schedule page before booking if gear allowance matters to you.
Airports & transfers
Flight connections and timing buffers.It depends entirely on the route and the service type — some gateways are under an hour from the hill, others are three or more. Every mountain’s bus schedule page lists journey times per operator alongside the fare, so check the route you are actually travelling.
Be ready to board 15–30 minutes before the scheduled departure. If you are flying in the same day, allow around two hours from landing for baggage and customs before your coach leaves.
Most gateway airports have a rail or rapid-transit link into the city centre, and all have taxis and rideshare. The airport information page for your mountain lists the connections at that specific airport.
Some operators time services around flight arrivals, others run a fixed timetable. The operator profiles on your mountain’s bus schedule page say which, and list pick-up points inside or outside the terminal.
Tickets are valid only for the departure shown on them, so contact the operator as soon as you know — they decide whether you can move to a later service. Booking a later coach than you strictly need is the safest option in winter.
On the day
Delays, weather, pets, access and lost property.All times on the site are estimates and can change. Double-check the pick-up address on your ticket first — if you are in the right place and it is still not there, contact the operator for an update.
Drivers are trained for winter conditions and the coaches are adapted for them. If an operator has to cancel a service they will contact you by email or phone. Call the operator for anything further.
About 30 minutes before departure, or 45 minutes for an international trip.
Not every operator runs wheelchair-accessible coaches. Contact the operator before booking to confirm, and ask us if you need their contact details.
Not all operators allow pets on board. Check with the operator before you book.
Contact the operator directly — they usually require extra information to complete the booking.
Contact the operator that ran your service — they hold lost property.
Tell us with as much detail as possible: which trip, what happened, and your booking reference. You can also go to the operator directly. If your safety or another traveller’s was at risk, report it to the driver at the time, tell the operator, then send us the trip details.
Their phone number and email are on your ticket. Every operator has a profile on your mountain’s bus schedule page with the same contact details, so you can find them without the ticket to hand.